Delivery

Complimentary shipping on all orders

CAMILLA AND MARC offer complimentary standard shipping on $100 orders to addresses within Australia including PO Boxes.

Processing times

Our dispatch team operates between business hours Monday - Friday, excluding weekends and public holidays.

We aim to dispatch express orders placed before 12.00pm on the same day. During peak holiday periods, please allow an additional 1-2 days processing time on your order.

Delivery Options	Delivery Information	Cost
Standard (2–4 business days) Nationwide excluding WA	All standard orders are shipped using Australia Post eParcel. Shipped the same day if ordered before 12pm on weekdays. (Allow additional time for promotional periods) Please use this option when shipping to PO Box or Parcel Locker.	FREE
Express (1–3 business days) Nationwide excluding WA	All express orders are shipped using Australia Post Express. Shipped the same day if ordered before 12pm on weekdays. (Allow additional time for promotional periods)	$10.00 or FREE over $1000
3 Hour Delivery Sydney and Melbourne Only	Available before 12pm AEST Monday to Friday. If your order is eligible, it will be displayed at checkout. Parcels cannot be left unattended and must be accepted in person.	From $20.00
Same Day Delivery Metro Only	Available before 10:30am AEST Monday to Friday. If your order is eligible, it will be displayed at checkout. Parcels cannot be left unattended and must be accepted in person.	From $15.00
Next Day Delivery Metro Only	Available between 10:30am – 11:59pm AEST Sunday to Thursday for next day delivery. If your order is eligible, it will be displayed at checkout. Parcels cannot be left unattended and must be accepted in person.	From $15.00
Click & Collect Pick up in a boutique	Pick up your purchase for FREE at one of our boutiques. Boutique Locator If eligible, it will be displayed at checkout. Orders placed before 12pm can be picked up the same day; after 12pm, next day. You’ll be contacted via email when your order is ready for pick up.	FREE

International Shipping:

Please visit your local region site to ship internationally.
Asia: https://as.camillaandmarc.com/
Europe: https://eu.camillaandmarc.com/
New Zealand: https://nz.camillaandmarc.com/
United Kingdom: https://uk.camillaandmarc.com/
United States & Canada: https://us.camillaandmarc.com/

Online returns policy

We offer returns and exchanges on full-priced products (sale products excluded unless faulty) purchased online subject to the following conditions:

The garment is returned within 14 days of receiving your order.
Garments are in a saleable condition, i.e. clean, tags attached, in original condition. Any garments that have been worn, damaged, altered or washed will not be accepted.
Sale Items: The CAMILLA AND MARC eBoutique does not accept returns (refund or exchange) on any sale items unless deemed faulty. Please note, discounts cannot be retrospectively applied.

Holiday Returns: The CAMILLA AND MARC eBoutique will offer extended returns on eligible orders from 9 December until 12 January 2024.

Request A Return or Free Exchange

To request a return or exchange (excluding sale items):  

Book Your Return or Free Exchange Here
To request a return or replacement on a faulty item, please initiate a return using the booking link above. If your order falls outside the 14-day return policy:
Follow These Steps Here
Once approved, we will send you an email to finalise your return with the return shipping label.

Return Options	Steps	Fee
Returns To A Boutique	Visit your nearest CAMILLA AND MARC Boutique (excluding Rosebery and Cremorne Outlets). Bring your order confirmation email as proof of purchase. Your return will be assessed and, if approved, reversed onto your original form of payment or exchanged.	Free
Exchange	If exchanging an eligible item for another size, we will email you a Free Returns Label. We cannot secure stock until we receive your return. Book Your Free Exchange Here	Free on eligible items or $10 return label for eligible sale items
Via Pre-Paid Label: Australia Post	Return through your local Australia Post office (4,400+ locations). $10 will be deducted from the refund amount to cover the shipping label. Book Your Return Here	$10 return label

STORE RETURNS

If you have made a purchase in one our boutiques we only offer credit notes or exchanges on full-priced items subject to the following conditions:

The garment is returned within 7 days of purchase and be accompanied by a receipt.
Garments are in a saleable condition, i.e. clean, tags attached, in original condition. Any garments that have been worn, damaged, altered or washed will not be accepted.
The following items are non-exchangeable: lingerie, swimwear, shoes, jewellery or sale items.
Please note, credit notes are valid for 1 year & gift vouchers for 3 years.
Boutique purchases can only be returned to a CAMILLA AND MARC boutique. They cannot be returned to the CAMILLA AND MARC Online Store.

All sale purchases made at our boutiques are final sale and cannot be returned unless deemed faulty.

REFUNDS

Refunds are reversed onto the original form of payments, i.e. Afterpay account or credit card used. Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement. The total amount of the refund will be minus any shipping charges (we do not refund the shipping fee). $10 will be deducted from the refund amount to cover the return shipping label.
Book Your Free Return Here

EXCHANGE

Exchanges are subject to availability at once your return arrives at our dispatch facility. Exchanges can only be made for items of the same value as your original purchase. If your exchange is time sensitive, we recommend repurchasing the correct size and returning the original order for a refund. Return shipping labels for exchanges are free of charge.
Book Your Free Exchange Here

SALE ITEMS

All items that have been marked down are considered 'final sale' and are ineligible for return (including refund, credit note or exchange) under all circumstances unless deemed faulty. Please contact our Customer Care team if you need assistance with sizing, fabrication or styling prior to purchasing.

FINAL SALE ITEMS

Final Sale applies to all items that are marked 'Final Sale' in the product description and extends to all sale items, underwear and swimwear. Items marked down are considered 'final sale' and are ineligible for return (including refund, credit note or exchange) under all circumstances unless deemed faulty. Please contact our Customer Care team if you need assistance with sizing, fabrication or styling prior to purchasing.

CANCELLATIONS

If you have changed your mind and would like to cancel an order, please contact our Customer Care team as soon as possible. Please note orders that have already been shipped cannot be cancelled. During promotional periods we can't cancel orders due to the volume of orders.

FAULTY ITEMS

We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team at customercare@camillaandmarc.com to notify us of any issue and we will work with you to resolve it as soon as possible.

COLOURS

CAMILLA AND MARC have made every effort to correctly display the colours of our products on our eBoutique. However, due to the fact that we use flash photography, as well as the inevitable variances between computer monitors, we cannot guarantee that your device will display a colour which is completely accurate.

IMPORTANT EXCEPTIONS

Sale Items: The CAMILLA AND MARC eBoutique does not accept returns (refund or exchange) on any sale items unless deemed faulty.
Swimwear: Please wear undergarments when trying on swimwear and do not remove the plastic protective film. Returns of swimwear will not be accepted if this film has been removed or the garment has been soiled.
Shoes: Please try on all footwear on a carpeted surface before general wear. Returns of footwear will not be accepted if the product has scuff marks or the original shoe box is damaged.