{ "title": "Returns", "content": "<meta charset="utf-8"><meta charset="utf-8"><p><strong>Extended Christmas Returns &amp; Exchanges:<span> </span></strong><span>For gift purchases made between the 1st December and the 24th of December 2020, we are pleased to provide you with an extension on returns and exchanges until Sunday 10th January 2021 provided all other return conditions are met. Refer to the returns conditions below for further detail.<br><br></span></p><h3>Online Returns</h3><p>We offer returns and exchanges on full priced products purchased online subject to the following conditions:</p><ul><li>The garment is returned within 14 days of receiving your order.</li><li>Garments are in a saleable condition, i.e. clean, tags attached, in original condition. Any garments that have been worn, damaged, altered or washed will not be accepted.</li><li><span>Sale Items: The CAMILLA AND MARC eBoutique does not accept returns (refund or exchange) on any sale items unless deemed faulty. Please note, discounts cannot be retrospectively applied.</span></li></ul><meta charset="utf-8"><meta charset="utf-8"><h4></h4><ul></ul><h4>Request A Return</h4><p>To request a <span class="il">return</span> or exchange (excluding jewellery and sale items), please email us at customercare@camillaandmarc.com and include the following details:</p><div><div title="Page 1"><ul><li><p><span face="HelveticaNeue">Order ID</span></p></li><li><p><span face="HelveticaNeue"><span class="il">Return</span><span> </span>Reason</span></p></li><li><p><span face="HelveticaNeue">If you're exchanging an item, please include the product name, colour and size you would like to exchange for</span></p></li></ul><p>Note your Returns Authorisation number on your invoice (received with your order) and return the item to:</p><p class="p1">CAMILLA AND MARC Online<br>287 Young Street<br>Waterloo NSW 2017</p><p class="p1">We recommend using a registered and trackable method of return shipment and note we do not accept liability for lost returns.<span> </span><strong>Please note, we do not cover return postage costs.</strong></p></div></div><h3 style="text-align: left;"></h3><h3>Refunds</h3><p>Refunds are reversed onto the original form of payments, i.e. Paypal account or credit card used. Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement. The total amount of the refund will be minus any shipping charges (we do not refund the shipping fee).</p><h4>Exchange</h4><p>Exchanges are subject to availability at once your return arrives at our head office. Exchanges can be made for items of the same value of your original purchase.</p><h4></h4><h4>Cancellations</h4><p>If you have changed your mind and would like to cancel an order, please contact our Customer Care team as soon as possible. Please note that orders which have already been shipped cannot be cancelled.</p><h4>Faulty Items</h4><p>We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team at online@camillaandmarc.com to notify us of any issue and we will work with you to resolve it as soon as possible.</p><h4>Colours</h4><p>CAMILLA AND MARC have made every effort to correctly display the colours of our products on our eBoutique. However, due to the fact that we use flash photography, as well as the inevitable variances between computer monitors, we cannot guarantee that your device will display a colour which is completely accurate.</p><p><strong>Important Exceptions</strong></p><p>Sale Items: The CAMILLA AND MARC eBoutique does not accept returns (refund or exchange) on any sale items unless deemed faulty.</p><p>Jewellery: Due to hygiene reasons, we do not accept returns for earrings.</p><p>Swimwear: Please wear undergarments when trying on swimwear and do not remove the plastic protective film. Returns of swimwear will not be accepted if this film has been removed or the garment has been soiled.</p><p>Shoes: Please try on all footwear on a carpeted surface before general wear. Returns of footwear will not be accepted if the product has scuff marks or the original show box is damaged.</p>" }